Consumer & Quality Care Advisory Body

A CAB is a forum that provides an opportunity for all Uniting consumers and their representatives to share feedback on the care and services provided by Uniting. 

Uniting has established a CAB to ensure the voices of residents, clients and their supporters are heard, and to help shape the quality of care, as required under aged care governance standards.

Uniting has established one CAB for residential aged care and a separate CAB for home and community care. This ensures that the issues most important to each service can be discussed meaningfully.

Appointed members attend up to 2 meetings annually. 

Non-members can contribute to meetings by emailing cab@uniting.org with matters that they would like the CAB to raise on their behalf.

The CAB meetings will be facilitated by the Director of Senior Services. Each meeting will run for approximately 2 hours and will begin with a welcome, followed by discussion on a designated focus area. 

Appointed members will then be invited to share their feedback and participate in group discussion with other clients and representatives from the service area.

To ensure the meeting is accessible to everyone, all sessions are held virtually.

Members will receive support to join and participate, ensuring they can fully access both the meeting and its information.

Residents, clients, and their supporters can register their interest in joining the QCAB by completing the form at the bottom of this page.

Once we've received your form, we'll contact you or retain your details for future opportunities.

Being a member of the CAB is entirely voluntary. 

We're committed to supporting you joining online meetings or organising travel arrangements, including covering any associated costs if necessary.

Meetings are held twice per year.

Specific details on date, time and venue will be communicated to appointed members. 

The information shared in the CAB will be used to develop a report that is provided to the Uniting Executive Team and Board. 

The information included in the report will be used to shape decisions made in relation to care and services delivered by Uniting. 

The final report will be shared with all Uniting consumers and representatives, ensuring transparency and accountability in our commitment to service excellence. 

Updates on the progress relating to CAB will be shared throughout the year. 

No. We encourage all consumers and representatives to raise any questions, concerns or feedback with us as soon as the need arises. 

This can be done by speaking with your local service or visiting Uniting's Feedback and complaints page.

Please contact us at cab@uniting.org or by calling 1800 864 846.

The role of the QCAB is to provide insights, feedback, and recommendations to the governing body on the quality of care delivered in residential aged care and home and community care.

Uniting established a QCAB in response to the Aged Care Quality and Safety Commission’s requirements for improved governance arrangements. 

These requirements aim to strengthen governance and enhance the quality of care and services. 

The formation of the QCAB reflects Uniting’s commitment to partnering with the people we support to continuously improve service quality.

Uniting facilitates one QCAB for both residential aged care and home and community care. 

Appointed members will attend 4 meetings annually. 

Non-members can contribute to meetings by emailing qcab@uniting.org with matters that they would like the QCAB to raise on their behalf.

The QCAB will be facilitated by an external, independent Chair.

Membership includes 2 employee representatives from residential aged care and 2 from home and community care. 

In addition, an Executive and a Senior Management representative from Uniting will attend.

The QCAB is led by an independent external Chair and includes staff and management representatives, with members participating in a 2-hour meeting where focus topics are introduced and discussed collaboratively.

Appointed members will then be invited to share their feedback and participate in group discussion.

To ensure the meeting is accessible to everyone, all sessions are held virtually. 

Members will receive support to join and participate, ensuring they can fully access both the meeting and its information.

Residents, clients, and their supporters can register their interest in joining the QCAB by completing the form at the bottom of this page.

Once we've received your form, we'll contact you or retain your details for future opportunities.

All information relating to each meeting will be emailed to members in advance. 

A pre‑briefing session will also be offered virtually before the main meeting, providing an opportunity to walk through the material to be discussed and to allow members to raise any questions ahead of time.

Meetings are held virtually 4 times per year. 

Two meetings focus on reviewing Uniting information as required by the Commission, along with any matters raised by QCAB members. 

The remaining 2 meetings centre on verbal feedback relating to the reports prepared. 

Specific dates and times will be communicated to appointed members in due course.

The information shared in the QCAB is confidential and will be used to develop a report that is provided to the Uniting Executive Team and the Board. 

The information included in the report will be used to shape decisions made in relation to the quality of care and services delivered by Uniting. 

The final report will be shared with all Uniting consumers and representatives, ensuring transparency and accountability in our commitment to service excellence. 

Updates on the progress relating to QCAB will be shared throughout the year during its meetings. 

No. We encourage all questions, concerns or feedback with us as soon as the need arises. 

This can be done by speaking with your local service or visiting the Uniting's Feedback and complaints page.

Please contact us at qcab@uniting.org or by calling 1800 864 846.